Terms and Conditions

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 For the latest government advice on travel safety and security please visit https://www.gov.uk/coronavirus 

You are requested to carefully go through the Passenger Names and Flight Details furnished above.  

·         Gain peace of mind while travelling: We strongly recommend you buy insurance before travelling.

·         Baggage allowances can be complicated; it may vary according to the airline you will be travelling with and also with the weight and dimensions of bags and free allowances. Excess baggage and special items can be carried for an additional fee. This information is liable to change so always confirm with your airline and airport websites before you start packing.

·         Kindly reconfirm all the terms and conditions regarding your reservation before confirming with our tour coordinator

·         All quotes are subject to availability and prices are valid for same day booking

·         Booking is guaranteed after full payment is taken and can be secured against a non-refundable deposit.

·         All major credit cards are accepted.(credit card incurs a fee of 2 % on the total amount).

·         All changes to your travel plan / amendments are subject to fare restrictions / seasons and seat availability at the time of making the amendment.

·         The tickets will be issued electronically. Please get your VISA if required prior to your travel 

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 Important Information when booking Car Hires:

   - The following documents are necessary when collecting the car: Passport or ID, driving license and a valid credit card in the name of the main driver on the contract.

  -. All drivers must be over 25 years old and under 70 years old and in possession of a valid driving license for at least three years.

There may be instances where the product confirmed or offered is no longer available. This may be due to a technical issue or the availability of any component getting reduced by the supplier. We will inform you of this as soon as we are made aware and in these cases, we reserve the right to withdraw our contract with you. We will refund you all monies paid and no compensation will be paid offered.

An electronic ticket (e-ticket) is a paperless ticketing method. Because your electronic ticket is held in the airlines computer, you cannot forget it or lose it. More importantly, your electronic ticket cannot be stolen, saving you the cost of a replacement ticket. When you arrive at the airline check in desk, you will be required to present the following to receive your boarding pass, an official form of identification i.e. your passport, a print out of your confirmation email to show to the airline.

Please note that you must have a valid Passport with a minimum of 6 months on it or you will not be able to travel. Your passport must also be in excellent condition - the presentation of damaged passports may mean you are unable to travel. It is mandatory to carry a machine readable passport or valid visa for travel to USA, failing which you will be denied boarding. Other countries such as South Africa and India are also imposing the requirement of a machine readable passport for travel. We strongly advise you to check with your respective embassy for precise passport requirements.

BOOKINGS MADE WITH BUDGET/LOW      COST CARRIERS:  

YOU MUST CHECK-IN ONLINE AND PRINT YOUR BOARDING PASS ON AN INDIVIDUAL A4 PAGE AND PRINT YOUR BOARDING PASS FOR PRESENTATION AT BOTH AIRPORT SECURITY AND AT THE BOARDING GATE. Any passenger failing to present their online boarding pass at the airport security or at the boarding gate will be charged a Boarding Card Re-issue Fee of £60/€60 per person/per one way flight  at the airport self-service kiosk or ticket desk.

Check in Times: 

Flight: Due to security measures we currently recommend 3 hours for intercontinental flights and 2 hours for European and Domestic flights. Check-in counters will close 60 minutes prior to departure. Passengers arriving after this time may be denied boarding. Gates will close 15 minutes prior to departure and checked in passengers arriving after this time may not be able to board the plane. Furthermore, passengers should arrive at their departure gate no less than 35 minutes prior to departure and should clear customs no later than 60 minutes prior to departure.

If you do not receive your e-tickets within the stipulated time period, please contact your travel agent immediately.

Hotel: Check in and check out time will vary and depends entirely on the hotel you choose. You might get charged for City taxes which you have to pay after reaching your destination.

Where possible, we will send your seat requests to the airline, please note that not all airlines will pre-assign seats and actual seat allocation is entirely at the airlines discretion and an early check-in will help you the most in getting the seat you want.  Exit row and extra leg room seats cannot normally be requested in advance and are usually only assigned at check-in.

Meal Requests if you haven’t already done so please let me know and I will send the request through to the airline but remember meal requests are not guaranteed but the airline will make every effort to meet your request. 

1. RESERVING YOUR FLIGHT OR HOLIDAY

On receipt of your request and deposit we will confirm your booking and from that point cancellation charges will apply and we’ll send you a confirmation with details of your arrangements.

2. PRICE GUARANTEE

CHARTER FLIGHT ARRANGEMENTS: - The price shown on this confirmation invoice will not be subject to any surcharges.

SCHEDULED FLIGHT ARRANGEMENTS: - As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed once full payment is received. The payment of a deposit guarantees your seat, not the price.

GOVERNMENT ACTION: - Our Price Guarantee cannot cover increases due to direct Government action. E.g. the imposition of VAT or Passenger Levy.

3. MINOR CHANGES TO YOUR RESERVATION

If we are obliged to make any minor changes in the arrangements for your flights/hotel reservation/car hire we will inform you as soon as possible.

4. MAJOR CHANGES TO YOUR RESERVATION

If before you depart we have to make any major change to your reservation e.g. change of departure time of more than 12 hours, change of airport (but excluding changes between airports in the London region, aircraft type or airline) it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will be to minimize your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice.

You will then have a choice of accepting or taking another available holiday of similar price. Should you choose to cancel you will be reimbursed all monies paid to us. Traverlformations reserves the right to charge and administration charge for instances such as this. Furthermore, kindly be notified that the refund process will take approximately 6 - 8 weeks, depending on the Airline (Any Credit/Debit Card fee paid will not be refunded).

5. FLIGHTS

Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. Please note that a flight described as quote ‘direct’ will not necessarily be non-stop. Flight schedules may change at any time and we will advise you of any changes prior to departure. However we strongly suggest you reconfirm your reservation on any flights during your journey at least 72 hours prior to departure. We cannot accept any responsibility for delays or missed flights.

6. HOTELS
If your hotel is relocated due to natural calamities, no refund or compensation will be provided.

7. MAKING A BOOKING

The person, who makes the booking, must be aged 18 years or above, accepts these conditions on behalf of all members of the party and is responsible for all payments due from the party.

8. DEPOSIT

No booking will be confirmed unless the required deposit has been received by The Company. Deposits do not guarantee price, only confirmation of seats. Deposits are non refundable.

If the payment is not made on or before the due date, the bookings will be cancelled automatically.

Please be informed that the ticket will be issued at the time of making the deposit payment. No modifications will be made until full payment for your booking is made.

9. CHANGING YOUR ARRANGEMENTS

If you wish to make any amendments to your booking, other than increasing the number of passengers travelling with you and subject to seat availability, you will have to pay an Amendment Fee per person per booking along with the airlines/suppliers charges (if any) which will be notified at the time of change. Do note that in certain cases, we are required to collect additional taxes. However, in some cases where tickets with restrictions on refunds and amendments have already been purchased, the airline or suppliers may not allow name or other changes and may demand a full re-purchase of the production in question. In such cases you are liable for all applicable charges regardless of the notice period given to us.

10. CANCELLATION BEFORE TICKET ISSUE

Should you or any member of your party be forced to cancel your flight or holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment of the cancellation charges.

CANCELLATION AFTER TICKET ISSUE: Cancellation will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your travel coordinator. 

11. LEGAL JURISDICTION

We accept the jurisdiction of the Courts in part of the UK in which the client is domiciled. For clients not domiciled in the UK the Courts of England shall have sole jurisdiction.

PAYMENT

You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking. Credit card payments are subject to a minimum of 2% extra charge. Payment by Debit cards are accepted at no charge.

PASSPORTS, VISA AND HEALTH REQUIREMENTS - You are responsible for checking all these items

Passport and Visa: Passports normally need to be valid for at least 6 months beyond the period of your stay. If you are traveling to the USA you must have a machine readable passport. You must insure that your passport and visas are valid for all destinations on your journey, this includes transiting airports. If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement. In addition, if you have booked a code-share flight, this may involve terminal changes and therefore transit visa. Please consult the relevant Embassy, Consulate or airline for this information.. Please consult the relevant Embassy or Consulate for this information. We regret we can accept no liability if you are refused entry onto any flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

Health: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

SPECIAL REQUESTS AND MEDICAL      PROBLEMS

If you have any special requests, please advise us at time of booking. Although we will endeavor to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Infant meals must be requested by the client at the time of booking. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

FORCE MAJEURE

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by contacting the Foreign and Commonwealth Office. 

RECONFIRMING RETURN/ONWARD      FLIGHTS

It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice or on your travel documents. However we strongly recommend that reconfirm all flights 72hrs before departure should there be any changes to the schedule. The Company will not be liable for any additional costs due to your failure to reconfirm your flights. 

DOCUMENT DESPATCH

Most airline tickets are now ‘e-tickets’ and as such will normally be e-mailed, or a copy posted, within 07 – 10 working days of receipt of full payment. ‘E-tickets’ can also be collected at the airport of departure. All other documentation, payment receipts, hotel vouchers, transfers etc. will be sent at the same time either by e-mail or to the address of the person paying for tickets. It is the customer’s responsibility for any documents lost in the post; therefore we strongly suggest that all documents are sent by recorded delivery. Prices can be obtained when booking.

OUR RESPONSIBILITY

As we act only as a booking agent for the third party suppliers of your Individual Components, we have no liability if they are deficient in any way, nor do we have any liability for loss, personal injury or death however incurred unless caused by our negligence.

TRAVEL INSURANCE

It is a condition of your booking (International Travel) and strongly encourage that you are adequately insured for the duration of your trip. We recommend a comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses. The choice of insurer is yours. We strongly suggest that insurance be purchased at the time your booking is confirmed, as cancellation terms will be strictly enforced from that time.

FLIGHT CHANGES

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier with or without additional costs; (c) Receiving a full refund which we receive back form supplier/airline; or (d) Some other right or remedy. 

SERVICES SUPPLIED BY      INDEPENDENT SUPPLIERS 

Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, transport companies and common carriers.

We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them. 

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier. 

IMPORTANT INFORMATION      WHEN BOOKING CAR HIRE:

The following documents are necessary when collecting the car: Passport or ID, driving license and a valid credit card in the name of the main driver on the contract.

All drivers must be over 25 years old and under 70 years old and in possession of a valid driving license for at least three years.

Where deposits are required to be made with the car rental supplier, a major credit card is usually required for these purposes. The credit card holder should be the main driver otherwise additional charges may apply. Direct debit cards are not accepted for deposit purposes and cash deposits are seldom accepted (please check when booking if deposits are required and other information).

SPECIAL REQUESTS AND MEDICAL      PROBLEMS

If you have any special requests, please advise us at the time of booking. Although we will endeavor to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Infant meals must be requested by the client at the time of booking. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking. 

RECONFIRMING RETURN/ONWARD      FLIGHTS

It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice or your travel documents. However, we strongly recommend that reconfirm all flights, hotel, transfer, car hire, and excursions 72hrs before departure should there be any changes to the schedule. The Company will not be liable for any additional costs due to your failure to reconfirm your reservation. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed the UK or if we are unable to contact you. The easiest way to do this is to log onto your airline Manage my booking using your airline check-in reference which will be on your e-ticket.

CHECK IN PROCEDURE

You must check-in at the airport at least 3 hours before departure for long haul travel and 2 hours for short-haul. We cannot be responsible for you missing a flight due to lateness in check-in at the airport or failing to reconfirm your flight.

DOCUMENT DESPATCH

Most airline tickets are now ‘e-tickets’ and as such will normally be e-mailed, or a copy posted, within 07-10 working days of receipt of full payment or no later than 14 days before departure. ‘E-tickets’ can also be collected at the airport of departure. All other documentation, payment receipts, hotel vouchers, transfers, etc. will be sent at the same time either by e-mail or to the address of the person paying for tickets. It is the customer’s responsibility for any documents lost in the post/email; therefore we strongly suggest that all documents are sent by recorded delivery. Prices can be obtained when booking.

TRAVEL REQUIREMENTS FOR MINORS      – SOUTH AFRICA

The new immigration rules introduced by South Africa in June 2015 relating to traveling with children remain in force. Parents traveling with children (under 18) will be asked to show the child’s full unabridged birth certificate. The full unabridged birth certificate should list the child’s details and both parents’ details. The abridged (short) birth certificate which only lists the child’s particulars won’t be accepted. The South African Department of Home Affairs is not accepting uncertified copies of birth certificates or copies of the parents/guardian's identification. https://www.gov.uk/foreign-travel-advice/south-africa

BRINGING FOOD PRODUCTS INTO THE      UK

If you are traveling within the EU, they may bring back any food products as long as they're free from diseases and are for their consumption. But if they're going outside the EU, many animal products are banned from being brought back into this country. For more details please refer https://www.gov.uk/guidance/personal-food-plant-and-animal-product-imports

HEALTH REQUIREMENTS

Please seek advice on recommended vaccinations and other precautions from a health professional – either a GP, a practice nurse, a pharmacist, or travel health.

Please don’t hesitate to reach us for any further support or clarifications.

We wish you a pleasant journey.